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    You can listen to past episodes of The Coach is in…

    April 17th, 2010  
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    My next guest on April 19th is author Jeff Grimshaw, Leadership Without Excuses.

    April 26th I will not be hosting the show. I will be in Myrtle Beach, SC visiting hotels where we will host our Fall Retreat.

    May 3rd my guest is author Kenneth Jedding.

    Remember you can visit the Talkshoe website to download the recordings of The Coach is in… http://www.talkshoe.com/tc/31087


    How many time do you follow up with a prospective client?

    April 14th, 2010  
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    Click to watch my latest Bubbletweet

    April 12th, 2010  
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    [caption id="attachment_13" align="aligncenter" width="150" caption="Click to watch the Bubbletweet!"][/caption]

    Click to watch my Bubbletweet.


    Business Owners Success: Change Your Mindset and Start Following Up

    April 12th, 2010  
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    [caption id="attachment_6" align="alignleft" width="150" caption="Spring is in the air...is your business blooming?"][/caption]

     

    Business owners why do we hate following up? Why do we confuse it with bugging a potential client, current client, or previous client? Following up is really just part of the relationship process. It is being nice. It is honoring your word. It is treating the person with respect. 

    You have all heard me say it over and over “we do business with those we know, like, trust and see as the expert”. In order to be known, liked, trusted and seen as the expert you must follow up. Following up without feeling like you are bugging your clients requires a shift in your mindset. 

    Employ my three business owner mindset shift strategies today: 

    1. Put yourself in the clients’ shoes. You are the client and you don’t hear from the business owner. You then jump to the conclusion that your business is not good enough for that business owner. You think they do not want your money. You get mad and go to his or her competitor. Then you start bad mouthing the business that did not follow up with you. 

    2. Respect the relationship. Following up is part of the relationship process. When you follow up with the client you are showing him or her respect and honoring the relationship. This is an opportunity to clear up any unanswered questions or clarify items.

    3. Respect Your Follow Up Procedure.
    Business owners often postpone following up because they do not value the follow up process. Following up is a necessary step in your business systems. If you do not follow up on returning phone calls, proposals, or employee tasks you are losing money. You are leaving money on the table. You must have follow up procedures built in to every task that you assign your employees. You are the leader they expect you to follow up. 

    Follow up is a necessary step in returning phone calls and emails. If you fail to return a phone call or email you risk damaging the relationship with the other party. When you tell a prospective client that you will send a proposal you must follow up with the client to ensure they understand the proposal. This will give you the opportunity to answer any questions he or she may have. 

    Following up is a necessary step in everything you do as a business owner. When you change your mindset you will save yourself time and money. You will ensure your clients are doing their job correctly. When you change your mindset you will stop procrastinating and you will get your answer to your email, phone call, or proposal sooner. You will stop wasting mental energy worrying if the person is going to say “yes” or “no” to your proposal. 

    Business owners, you will have more money in your bank account when you follow your follow up procedures.


    Please Help Buster!

    April 9th, 2010  
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    I am an animal lover and have chosen to help Buster. Below is an exert that was published on Facebook by a member of Helping Hounds. The pictures of Buster are too graphic/horrific to publish.

    Update on Buster
    Buster is currently at valley Animal Hosp in Tucson, AZ. The vet has irrigated his wounds, he is on heavy pain pills and very strong antibiotics. The staff continue to try to get all the maggots out of him. Buster will continue to stay in medical boarding until a qualified foster can be found. Please donate to help pay Buster’s medical expenses and boarding.

    * April 8 3:17am

    1270611295000
    Please help Buster American Bulldog
    While at the County Shelter today to pick up another dog, we seen this boy. He has been at shelter for 2 days sitting in pain on the cold cement floor. We asked to take him out on medical as we seen maggots all over this poor boy and maggots are crawling under his skin. We called Smiling Dog Rescue and they agreed to take him if they can get help with his medical bills. We pulled this boy tonight and ran him to our vet. We will be picking him up tomorrow and transporting him to Smiling Dog Rescue’s Vet in Tucson, AZ. PLEASE DONATE. SMILING DOG RESCUE TAKES IN SO MANY MEDICAL NEED DOGS AND FUNDS ARE DESPERATLEY NEEDED. Please help save this boy. BUSTER, AMERICAN BULLDOG.

    Donations may also be made directly to the vet.
    Smiling Dog Rescue
    Valley Animal Hospital
    4984 East 22nd Street
    Tucson, AZ 85711-4996
    (520) 748-0331

    * April 6 11:34pm


    Spring Membership Drive & Audioboo.fm

    April 8th, 2010  
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    Small Business Owners: Email Signatures Advertise You for FREE

    April 7th, 2010  
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    Does your email signature help you promote your expertise and tell potential clients who you are and why they should do business with you? Your email signature can act as a free tool to promote you and your business. It can begin the rapport building between you and the reader.

    These are key items you will want to include in your email signature.

    Name – yes, you want to have your name listed. Make sure it is spelled correctly. Don’t laugh…even I’ve typed by name wrong once or twice.

    Credentials – list your highest degree conferred. If you have a license or certification that is key for your industry then list it. Let people see your expertise. Let them see you are qualified. This is often used by massage therapists. You will see their license number after their name and title.

    Title – Are you a business owner, Chief Operating Officer, etc….

    Phone Number – I have been told by several people that they do not keep a rolodex any longer. They use their emails as their rolodex. So you will want to ensure you have a phone number on your email so people can call you.

    Website – drive traffic to your website so they can sign up for your free newsletter, ecourse or downloadable  PDF.

    Social Networking Sites – let people know how to connect with you on a daily basis. When they follow you on Facebook, LinkedIn, or Twitter you can begin developing a rapport and share your expertise with these people.

    Email Tag Line – this is a quick way for people to know who you are and what you do and how to connect with you.

    There are several free resources available to aid you in designing your email signature. Some will help you insert your signature in your own handwriting. They can add creative colors and fonts.

    Another reason to list the above information on your email is that when your email is forwarded to others people love to scroll down and see who sent the email. Admit you do it too. Your email signature is a quick way to connect with these new email recipients.

    I encourage you to take a few minutes and update your email signature. Don’t miss another phone call inviting you to an event because your phone number or contact information was not on your email.

    [caption id="attachment_13" align="alignleft" width="150" caption="Define Your Niche!"][/caption]

    Jaynine Howard is The Debt Free Business Coach. She teaches business owners the systems and strategies needed to grow their business while remaining debt free.

    She invites you to join her Dynamic Business Owners Coaching Club during its spring membership drive.


    Networking Etiquette – Stop the Snatchers & Grabbers

    April 1st, 2010  
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    [caption id="attachment_5" align="alignleft" width="199" caption="STOP the snatching and grabbing!"][/caption]

    I recently had a conversation with several business owners on the purpose of a networking event. We all know that networking events have several purposes. But we came to the conclusion that many people attend networking events with the intent to snatch and grab free information from the other attendees.

    Now, don’t get me wrong. We all love to share our expertise. But most people are at networking events with the high hopes they will meet prospective clients, people who can refer clients, or meet joint venture partners. We even go hoping to make new friends. We don’t go to networking events to be accosted or raped of our intellectual property. If you are a snatch and grabber you are being rude; so stop it.

    Let me describe the snatch and grabber. The snatch and grabber has no intention of ever hiring you. He or she is there to snatch and grab free information. They will approach you each time they see you at events and ask one or two very specific questions which you will answer.  They will never invite you to lunch or coffee. Most likely they will not even return your emails. I have even had one snatch and grabber pretend at each event she had never met me before. Yet, at each event she had snatched and grabbed; that is why I remembered her so very well.  Your typical networking attendee would not think of asking such specific questions unless they had requested an appointment to meet with you and expected to pay you for your intellectual property or service.

    So how do you handle the snatch and grabber? This takes you having a back bone and not giving away your knowledge for free. If clients typically pay you for the information the snatch and grabber is asking do not feel bullied to give it away for free.  It also takes you realizing that the person is a snatch and grabber and not just innocently asking a question as a way to establish rapport. After brainstorming with several business owners I realized I needed a script to follow when approached by a snatch and grabber. I have learned to say “That is a great question. Please call my office so we can make an appointment to discuss it further.” This is also a time for me to request their business card and offer mine.  After getting their card you will want to change the topic by complimenting them on their clothing or turning to another person nearby and bringing them in to a new conversation. The snatch and grabber will attempt to brow beat you into giving away your intellectual property for free. Be strong and do not give it away for free. I recently encountered a snatch and grabber on a social networking site too. So be careful snatch and grabbers have graduated from traditional networking events to social networking sites.

    Business owners listen up. You must stand up to the snatch and grabber. A Realtor is not going to give you a free house so why are you giving away your information for free? A car salesman is not going to give you a free car and you won’t receive free stocks from the stock broker so stop the snatchers and grabbers in their tracks by having a script ready so you do not give away your brain for free.

    Remember, networking events are NOT for snatching and grabbing. They are great ways to meet prospective clients, gather referrals and leads, make referrals and provide leads, meet joint venture partners and make great friends.

    Jaynine Howard is The Debt Free Business Coach. She teaches business owners the systems and strategies needed to grow their business while remaining debt free.

    She is a retired Unites States Marine, doctoral candidate, psychologist and business owner. Jaynine resides in Jacksonville, North Carlina with her husband and blue pit Miss Savanna.

    You can learn more about Coach Jaynine by joining her each Monday for The Coach is in or by downloading her free ecourse http://networkingdetox.com/

    Are you ready to turn your dreams into reality?



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